Effective Date: 6 August 2025
This Privacy Policy describes how Get Instant Care collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
1. Who We Are
Get Instant Care (“we”, “our”, “us”) is an EU-based teleconsultation medical platform operating under the domain https://getinstantcare.eu. We are committed to protecting your personal data and ensuring transparency and accountability in how we handle it.
Data Controller:
Morfinn
Registered Address: Rue Africaine 82/001, 1060 Saint Gilles, Brussels, Belgium
Contact Email: privacy@getinstantcare.eu
2. What Data We Collect
We collect and process personal data in the following contexts:
2.1 When you book a consultation:
- Full name
- Date of birth
- Contact information (email, phone number)
- Medical history and symptoms (via intake form)
- Preferred language
- IP address
2.2 When you make a payment:
- Payment method (via Stripe)
- Billing details
- Transaction ID (we do not store card numbers)
2.3 Automatically (through your use of our website):
- Browser type
- Operating system
- Session duration
- Pages visited
3. Why We Collect Your Data
We collect and process your data to:
- Provide secure online medical consultations
- Assess your symptoms and medical needs
- Generate and send prescriptions
- Confirm and manage appointments
- Fulfill legal and regulatory obligations
- Improve platform security, quality, and functionality
- Process invoices and maintain accounting records
4. Legal Basis for Processing
Our processing of your personal data is based on one or more of the following GDPR grounds:
- Consent — when you submit the booking or contact forms
- Contract — for the provision of our teleconsultation services
- Legal obligation — for medical record-keeping, tax compliance, and prescription retention
- Legitimate interest — to improve service functionality and protect against misuse
For the processing of special categories of data (e.g. health data), we rely on Article 9(2)(h) GDPR — processing is necessary for the provision of healthcare services.
5. How We Store Your Data
We store personal data securely on GDPR-compliant servers located within the European Economic Area (EEA). All medical records and consultation details are:
- Encrypted at rest and in transit
- Accessible only to authorized medical professionals or staff
- Protected by technical and organizational security measures
6. How Long We Keep Your Data
- Medical and consultation records: 10 years (as required under Belgian and EU healthcare laws)
- Payment records: 6 years (accounting purposes)
- User account/contact data: Until you request deletion, or as needed for legal purposes
We retain data only as long as necessary for the purposes for which it was collected, unless longer retention is required by law.
7. Who We Share Your Data With
We never sell your personal data. Your data may be shared only with:
- Licensed medical professionals under contract with Get Instant Care
- Stripe Payments Europe, Ltd. — for secure payment processing
- Third-party IT providers (e.g., hosting, backups) under GDPR-compliant Data Processing Agreements
All third-party services are vetted and bound by confidentiality and data protection obligations.
8. Your Rights Under GDPR
You have the following rights, which can be exercised at any time:
- Right of access — request a copy of your personal data
- Right to rectification — correct incomplete or inaccurate data
- Right to erasure — request deletion of your data, unless a legal exception applies
- Right to restrict processing — limit how your data is used
- Right to object — oppose certain uses of your data
- Right to data portability — receive your data in a structured, commonly used format
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
📧 To exercise these rights, contact us at: privacy@getinstantcare.eu
If you believe your rights have been violated, you may also contact the Belgian Data Protection Authority:
https://www.gegevensbeschermingsautoriteit.be
9. Cookies and Tracking Technologies
We use essential and analytics cookies to ensure site functionality and improve the user experience.
On your first visit, a cookie banner will appear requesting your consent to the use of cookies. You can manage your preferences at any time via the Cookie Policy.
10. Data Security
We implement strong security controls to protect your data:
- Encrypted connections (SSL/TLS)
- Role-based access restrictions
- Secure storage of medical and payment data
- Regular data backups
- Ongoing monitoring and updates of all infrastructure
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or our operational practices. The latest version will always be available at:
https://getinstantcare.eu/privacy-policy/
The effective date at the top of the page indicates the last revision.
12. Contact
For any questions or requests regarding this policy, please contact:
📧 privacy@getinstantcare.eu