Terms and Conditions – GetInstantCare
These Terms and Conditions govern your use of GetInstantCare (the “Platform”), operated by Morfinn, a private company duly registered in Belgium (VAT: 1015331662), with its business address at:
Rue Africaine 82/001, 1060 Saint Gilles, Brussels, Belgium
Email: m.essalih@morfinn.eu
By accessing or using this Platform, you accept these Terms and Conditions in full. If you do not accept them, you must not use this Platform. Use of our services constitutes a binding agreement.
1. Platform Description
GetInstantCare is a secure teleconsultation platform owned and operated by Morfinn. The Platform connects licensed EU medical doctors with individuals physically located within the European Union, including but not limited to:
- Citizens
- Legal residents
- Temporary residents
- Visitors and tourists
We welcome all individuals, regardless of their residency status, citizenship, or nationality. There is no form of discrimination based on background, legal status, or nationality. Patients are preferably physically located within the EU or in EEA/EFTA countries (such as Switzerland, Norway, and Iceland) at the time of consultation in order to facilitate the recognition and fulfillment of prescriptions at local pharmacies, as these countries generally accept EU prescriptions.
Medical consultations occur via secure video interface and are limited to non-urgent and non-emergency health conditions.
2. Scope of Service
The Platform provides remote consultations for a wide range of medical concerns, including but not limited to:
- Mental Health
- Skin Conditions
- Sexual Health
- Hair Loss
- Weight Management and Obesity
- Chronic Disease Management
- Allergies
- Cold, Flu, and Respiratory Tract Infections
- Joint and Muscle Pain
- Gastrointestinal Problems
- Erectile Dysfunction
- Birth Control and Contraception
- Testosterone Replacement Therapy (TRT)
- Prescription Refills for Travelers or Temporary Residents
- Headaches and Migraines
- Eye and Ear Problems
- Bleeding Gums, Gum Disease, and Dry Mouth
- Pregnancy-related and Menstrual Conditions
- Dehydration and Heat-related Conditions
- Insect Bites and Skin Irritations
The list is illustrative, not exhaustive, and is subject to clinical evaluation by the attending physician.
Consultations typically last between 10 to 15 minutes, depending on the complexity of the case and whether a virtual examination is feasible.
3. Emergency Situations
⚠️ GetInstantCare is not a substitute for emergency medical services.
If you or someone you assist is experiencing a life-threatening or urgent condition, immediately dial 112 (available across the EU) or seek care at the nearest emergency facility.
Doctors on the Platform are not in a position to contact local emergency services on your behalf, particularly when you are located in another country. In all cases of perceived danger or medical emergency, it is solely your responsibility to immediately contact emergency services by dialing 112 or the local emergency number.
4. Eligibility
- You must be at least 18 years old or have parental/guardian consent to use the Platform.
- You must be physically present within an EU member state or EEA/EFTA country at the time of consultation.
- All prescriptions are issued based on the medical evaluation of an EU-licensed physician.
5. Controlled Medications and Prescriptions
Issuance of any medication, including controlled substances, is entirely subject to the physician’s professional assessment. The prescribing doctor carries full medical and legal responsibility, and their liability is covered under their professional insurance, not that of the Platform or Morfinn.
Prescriptions are issued in accordance with EU Directive 2012/52/EU on cross-border healthcare and are intended to be recognized in all EU and EEA member states where such legislation is applicable.
The Platform provides localized legal references (in the national language) attached to each prescription explaining its validity and legal acceptance under national and EU law.
6. Payments and Refunds
- Payments are processed securely via Stripe.
- Fees cover the consultation and, if medically indicated, a prescription.
- Once a consultation has started, no refund will be issued.
7. Data Protection and Confidentiality
All personal and medical data are handled in compliance with the General Data Protection Regulation (GDPR). Your data is:
- Stored securely within the EU
- Never sold or disclosed without your explicit consent
- Available to you upon request in accordance with GDPR rights
8. Limitation of Liability
GetInstantCare is a service facilitator. Medical liability rests solely with the licensed physician who conducts the consultation.
Morfinn does not accept liability for:
- Misuse of the service
- Incomplete or misleading information provided by the patient
- Patient failure to follow medical advice or instructions
9. Jurisdiction and Legal Framework
These terms are governed by Belgian law. Any dispute shall be brought before the courts of Brussels.
Contact Information
Morfinn (Operator of GetInstantCare)
Email: m.essalih@morfinn.eu
VAT: 1015331662